Terms & Conditions
(a) In these conditions, “the Seller” means KHASESA HARDWARE as may sell the Goods; “the Buyer” means the individual, firm, company or other party with whom the Seller contracts; “the Goods” means the Goods (including any installment of the Goods) which the Seller is to supply in accordance with these conditions; “the Services” means the whole or any part of the services which the Seller is to supply or carry out; “the Contract” means any contract under which the Seller provides Services and/or sells the Goods to the Buyer; “Supply” includes (but is not limited to) any supply under a contract of sale.
(b) No order in pursuance of any quotation or otherwise shall be binding on the Seller unless and until such order is accepted by the Seller. Any Contract made between the Seller and the Buyer shall be subject to these conditions and save as after mentioned no representative or agent of the Seller has authority to agree any terms or make any representations inconsistent with them or to enter into any contract except on the basis of them; any such term representation or contract will bind the Seller only if in writing and signed by an authorized signatory of the Seller.
(c) Unless otherwise agreed in writing by the Seller these conditions shall apply to the exclusion of any terms and conditions stipulated or referred to by the Buyer in his order or pre-contract negotiations or any inconsistent terms implied by law or trade custom, practice or course of dealing.
(d) Any general description contained in the Seller’s catalogues or other advertising material shall not form a representation or be part of the Contract.
(e) Where the Seller has not given a written acknowledgment of the Buyer’s order these conditions will nonetheless apply to the Contract provided that the Buyer has had prior notice of them.
(f) The Seller reserves the right to correct any clerical or typographical errors made by its employees at any time.
(g) In case of any disputes the law applicable would be based on the Qatar Governing Law.
(a) The Seller shall be entitled to increase its prices at any time to take account of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer’s request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price.
3. RETURN & EXCHANGE EXEMPTION
Several types of goods are exempt from being returned or exchanged. Perishable goods such as certain solvents cannot be returned or exchanged. We also do not accept products that are intimate such as worn shoes, hazardous materials, or flammable liquids or gases. Special order goods cannot be returned or exchanged including cut to size wood and timber. Items damaged or modified by the customer cannot be returned or exchanged.
4. Exchange Policy
If for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 60 days of purchase if the item is returned to us in its original condition and packaging. Alternatively, we can arrange for our couriers to collect from you, however, courier charges may be applied for this service.
5. Refunds
If returned by courier, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have come in person to any of our retail outlets then the goods will be inspected on the spot and you will be issued a refund in the original method of payment.